Privacy Policy

This Privacy Policy explains how XamagosAI collects, uses, shares, and protects information when you use our dashboard, public business pages, embeddable chat widget, document ingestion tools, and related services.

By using XamagosAI, you understand that we process information as described in this Policy.

Account information, such as your name, email address, authentication identifiers, organization details, plan, billing status, and dashboard preferences.

Business and assistant content, such as business names, logos, descriptions, contact details, services, documents, website URLs, Google Drive metadata, assistant settings, prompts, and public page content.

Conversation and usage data, such as customer messages, assistant responses, visitor identifiers, timestamps, source channels, usage counts, analytics, logs, and diagnostics.

Technical information, such as IP address, browser, device, operating system, referring pages, pages visited, cookies, and similar technologies.

We use information to provide, secure, maintain, and improve XamagosAI, including account access, public pages, AI responses, document indexing, website crawling, Google Drive sync, analytics, billing, support, and abuse prevention.

We may use information to communicate with you about product updates, security notices, billing, support requests, and changes to our terms or policies.

We may use aggregated or de-identified information to understand product performance and improve our services.

Content you provide, including customer messages, assistant instructions, uploaded documents, website content, and business details, may be sent to AI model providers and infrastructure providers so XamagosAI can generate responses and related outputs.

You should not upload or request collection of sensitive personal information unless you have a lawful basis, proper consent, and a clear business need.

Public business pages are visible to anyone with the page link and may be indexed or shared by third parties. Do not publish information that you do not want to be public.

If you embed the XamagosAI widget on your website or app, visitors may interact with the assistant. You are responsible for providing any customer-facing notices or consents required for your own website, app, or business.

We share information with service providers that help us operate XamagosAI, such as hosting, authentication, payment processing, AI model providers, storage, databases, analytics, email, messaging, and support tools.

We may share information if required by law, legal process, security needs, rights protection, fraud prevention, business transfers, or with your direction or consent.

We do not sell personal information in the traditional sense.

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

You may request deletion of certain account or business data, but some information may remain in backups, logs, billing records, or records we must keep for legal or security reasons.

We use reasonable technical and organizational measures designed to protect information. No online service can be guaranteed to be completely secure, so you should also protect your account credentials and connected services.

XamagosAI and our service providers may process information in countries other than where you or your customers are located. These countries may have different data protection laws.

You may update account and business information in the dashboard. You may also disconnect integrations, delete documents, remove website sources, and edit assistant settings where available.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. We will respond to applicable requests as required by law.

XamagosAI is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to notify users, such as posting the updated Policy or providing notice in the product.

Questions or requests about privacy can be sent to the XamagosAI team through the contact channel provided in your dashboard or on our website.